We were very happy with Susan as our agent. She truly ‘went to bat’ for us. She was professional and at the same time gave us a sense of being personally cared for. Our opinions and preferences mattered. We felt she wasn’t just trying to sell us a home but was helping us find the home that we wanted. We were impressed with her attention and responsiveness. In truth, we don’t know how her negotiation skills are because we weren’t in on the conversations, but we know the results of her conversations with the seller’s agent and they were positive and helpful for us. We will have no hesitation to recommend Susan to others.